麻豆传媒

Large Classroom with 2 Projectors and Multiple TV Displays
Information Technology Services

Instructor-Led Sessions

User Services provides instructor-led training on key technologies being used at Pace. A training session can be scheduled for an individual or group, and is conducted remotely via Skype for Business.

Eligibility

Faculty and Staff

How To Get This Service

To register for one or more of these topics, please email us at userservices@pace.edu.

Upon receiving your request, an ITS staff member will contact you to discuss your needs and schedule a date and time for the training.

Support

If you have any questions related to I.T. training, please email us at: userservices@pace.edu

Learn More

List Of Training Topics

Office365 Collaboration Tools

This 1-hour introductory session will focus on how to streamline collaboration and productivity using Office365's powerful tools: OneDrive, Teams, and SharePoint. This workshop will look at how to effectively utilize these platforms to enhance file management and team collaboration. The workshop will cover the following topics:

Introduction to OneDrive, Teams, and SharePoint

  • Overview of OneDrive, Teams, and SharePoint
  • Benefits of using these tools for collaboration and file management

Accessing and Navigating OneDrive

  • Navigating the OneDrive Interface
  • Uploading and Organizing Files
    • Creating Folders
    • Moving and Copying Files
  • Sharing Files and Folders
    • Setting Permissions
    • Sharing Links

Using Microsoft Teams

  • Navigating the Teams Interface
  • Creating and Managing Teams and Channels
    • Adding Members
    • Setting Permissions
  • Chatting and Messaging
    • Starting Conversations
    • Using @mentions
  • Collaborating on Files within Teams
    • Uploading Files to Channels
    • Co-authoring Documents

Exploring SharePoint

  • Navigating the SharePoint Interface
  • Creating and Managing Document Libraries
  • Integrating SharePoint with Teams and OneDrive
    • Linking SharePoint Document Libraries to Teams
    • Adding SharePoint Libraries as Tabs in Teams Channels
    • Accessing and Editing SharePoint Files Directly from Teams
    • Syncing SharePoint Libraries with OneDrive

Requirements:
To participate in this virtual session, you must have the Teams client installed on your Windows computer. If you have a Mac, you must use Teams, which comes with MS Office 365 for Mac. You can download .

In addition, you must have a webcam, microphone, and computer speakers (or headset) to use the PC-to-PC audio and video features. If you plan to purchase a webcam, ITS recommends a webcam with a built-in microphone. Request a price quote via the .

Getting to Know your Pace Systems

麻豆传媒 uses a variety of applications to conduct its business and support daily administrative and academic functions. These applications are used by students, staff, and faculty alike.

This 1 陆 hour session will provide a basic overview of the following systems:

  • Pace Portal
  • MS Outlook Exchange Email
  • ADAM (Apps, Downloads, & Account Management) Web Page
  • Web Help Desk System (from User麻豆传媒檚 Perspective)
  • Virtual Private Networking (VPN) and Remote Desktop
  • PACE-WIFI Network
  • ITS Webpages (Getting Help; Services; ITS News)
  • IT Status Page

Introduction to MS Outlook Exchange 365

MS Outlook Exchange 365 is a personal information manager, which helps to organize your entire desktop by utilizing folders such as Mail for effective email communication, Tasks to consolidate your to-do list, Calendar to plan your schedule, and Contacts to organize the people in your life. MS Outlook麻豆传媒檚 robust features work together to enhance collaboration and productivity among end-users.

This 1 陆 hour introductory session will cover the following topics:

  • Basic Overview of the Outlook Interface (Ribbon, Main Windows, To-Do Bar, etc.)
  • Sending and Receiving Emails and Attachments
  • Using the Address Book to Search and Insert Email Recipients
  • Replying to and Forwarding Emails
  • Saving an Email as a Draft
  • Organizing Emails in Folders
    • Creating, Renaming, and Deleting Folders
    • Moving EMails Between Folders
    • Mailbox Folders vs. Personal Folders
  • Using the Out of Office Assistant for your Away/Vacation Message
  • Switching Between Calendar Views
  • Adding/Editing/Deleting an Appointment or All-Day Event
  • Making Private Appointments
  • Scheduling a Meeting and Tracking Attendees麻豆传媒 Responses
  • Canceling a Scheduled Meeting
  • Replying to a Meeting Request
  • Sharing your Calendar with Others
  • Opening a Shared Calendar
  • Printing Different Calendar Views
  • Adding/Editing/Deleting Contacts and Contact Groups
  • Adding Contacts Quickly from Outlook Email or the Address Book
  • Outlook Web Access Overview (if time permits)

VPN/Remote Desktop

Virtual Private Networking (VPN) and Remote Desktop are two distinct technologies that work together to enable secure remote access to a computer on the 麻豆传媒 network.

This 45-minute session will cover the following topics:

  • Downloading and Installing VPN on your Remote (off-campus) Computer
  • Enabling Remote Access on your Office (target) Computer
  • Changing Access Settings and Power Options
  • Connecting to your Office Computer from the Remote Computer
  • Setting Additional Options
  • Managing your Remote Session Window
  • Disconnecting from your Remote Session

Help Desk Ticket Management

麻豆传媒 currently uses the TeamDynamix Help Desk as our enterprise service management solution. This tool provides an effective way to document, track, and address incoming service requests and issues reported by students, faculty, and staff, and helps to expedite a timely resolution. The system creates 麻豆传媒渢ickets麻豆传媒 which can then be easily updated by both the affected end-user (client) and any personnel who follow up on the ticket (technicians).

This 1-hour introductory session is designed for staff who manage help desk tickets (e.g., technicians) and will cover the following topics:

  • Accessing the Client Portal
  • Signing In & Out of Client Portal
  • Navigating the Self-Help Knowledge Base
  • Navigating the Service Catalog and Submitting Tickets
  • Creating a New Ticket via Client Portal (via ticket form, service catalog)
    • Adding Ticket Title, Description, and Other Necessary Details
    • Adding Contacts (e.g., CC option)
    • Adding Attachments
    • Submitting and Tracking Ticket
  • Switching to Technician View (TDNext)
  • Signing In to TDNext Directly
  • Viewing Assigned Ticket Queue(s)
    • Tickets Assigned to Your Tech Group
    • Tickets Assigned to You
  • Assigning a Ticket to Yourself
  • Assigning/Reassigning a Ticket to Another Technician in Your Tech Group
  • Assigning/Reassigning a Ticket to a Different Tech Group in Your Application
  • Identifying Unassigned Tickets (e.g., no tech group assigned)
  • Transferring a Ticket to a Different Ticketing Application (Another Help Desk Area)
  • Updating Tickets
    • Commenting vs Updating
    • Public vs Private Comments
    • Using Canned Responses
    • Updating the Ticket Status
    • Updating the Ticket Priority
    • Changing Request Types
    • Notifying Stakeholders (e.g., ticket contacts, Pace addresses, other addresses)
  • Flagging a Ticket
  • Searching for a Ticket via ID
  • Searching via the Ticket Filter
  • Saving and Editing a Search
  • Updating Tickets in Bulk
  • Merging Tickets
  • Best Practices for Ticket Management

Other Training Aids

Additionally, documentation has been created to guide you through various steps for configurations, options, and using a host of applications. Visit the for additional instructions.